Hi i have a sim only deal but for my daughter but have brought her a new phone 4 Xmas .it refreshes on the first of the month looking to upgrade her current deal so when would I need to upgrade it so she can use her new phone and sim on Xmas day?
order it now (before the 28th so that you get the double data offer). Then I would activate it once you receive it so that everything is setup and working correctly on the account before Christmas.
Yes, you'll have to give the SIM to your daughter early but just tell her that you ordered it to take advantage of the double data offer which will start from her next refresh. The new phone will still be a surprise
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You can update the package at any time and it will take effect on your next refresh date, so as long as you do it before the 1st it will go live on the 1st December. It may be worth taking advantage of the double data deals we have at the moment like AlexKid mentioned.
If your daughter is currently using the SIM I wouldn't suggest activating the new SIM as it will cancel the old one, unless of course you want to give her the new SIM before Christmas (which may spoil the surprise). Once a SIM is ordered you have 30 days to activate it so if you plan it right you will be able to activate it on Christmas day and keep it all a secret.
Great info Michael g yes my daughter is currently using her sim so as I want to keep it a suprise I will order the new sim in the next few days so that I will be able to activate it within the 30 days and she will get one of the double data deals
The billing would start from the Tariff start date, if that date was the day you purchased the sim, then that would be the day the billing would start.
The 30 day activation is a different thing, if the sim card isn’t activated in 30 days it will automatically deactivate and a new sim would have to be sent as the original one can’t be reactivated once it disconnects.
I hope this help, if you would like someone to look at the start date please give us a call on 789 and we can look into this for you.