My son was sent a scamming premium rate text from "Funportal." He is under sixteen (as well as not having the bill payer's permission) and therefore is unable to agree to a premium rate service.
Apparently these stammers are well known for ignoring the "STOP." text. So, I called Virgin Mobile to ask them to taking the money, but they have refused to do so.
Has anyone had similar issues?
is the phone registered to your son in his name?
Try entering the premium rate number into EE's Third Party Services Checker to see if it shows contact information for the company and contact them directly
Or try this site: Phone-paid Services Authority. They are the UK regulator for premium rate services.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
As he is only fifteen, he can't have a contract.
Reporting the scam is not the issue. In fact Virgin are fully aware that he scam exists and this is what is most galling. They know it exists, yet do nothing to proctect their customers.