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Flyboy152
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Virgin refuse to stop scammers taking money

My son was sent a scamming premium rate text from "Funportal." He is under sixteen (as well as not having the bill payer's permission) and therefore is unable to agree to a premium rate service.

Apparently these stammers are well known for ignoring the "STOP." text. So, I called Virgin Mobile to ask them to taking the money, but they have refused to do so.

Has anyone had similar issues?

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Superuser
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Re: Virgin refuse to stop scammers taking money

Hi Flyboy152,

 

is the phone registered to your son in his name?

Try entering the premium rate number into EE's Third Party Services Checker to see if it shows contact information for the company and contact them directly

 

Or try this site: Phone-paid Services Authority. They are the UK regulator for premium rate services.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Flyboy152
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Re: Virgin refuse to stop scammers taking money

As he is only fifteen, he can't have a contract.

 

Reporting the scam is not the issue. In fact Virgin are fully aware that he scam exists and this is what is most galling. They know it exists, yet do nothing to proctect their customers.

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