For the last 3 days, my mobile has not been able to see the Virgin Network ("Emergency calls only"). I'm on a pay-as-you-go Virgin SIM. I've tried lots of soft and hard resets, but although it can list other network operators, it can't see Virgin and it can't connect to any of the others. I've tried where I live and also where I work (30 miles away) with the same result. I put my wife's SIM card into my phone, and strangely, it could see Virgin on the list of network providers and it could connect fine to EE, which is her network. So it doesn't seem to be my phone that's at fault. I also tried my SIM card in her phone, and that didn't work.
Any ideas? Do I need to get a replacement SIM card?
I have had the same problem. I have just rung customer service and the young lady told me to switch my phone off wait a few seconds then switch it back on. Hey presto it works again. It could be wrth a try
Thanks - I switched it off and on again, removed battery and SIM card multiple times, but no luck. I phoned customer services and they are sending me a new SIM card, so we'll see if that solves the problem.
Welcome to the Community Forum and thanks for taking the time to post. I'm sorry that you had the same network issue as Iainncr, but I'm glad to hear that you were able to call in and we were able to help get this working again for you.
Please let us know if there's anything we can help with.
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Hi Terri_P, and anyone else with a similar problem to me,
Yes, the new SIM card solved my problem. I had to activate it online, but after that I was connected. I still notice that when I try to list the available networks, Virgin does not appear, but I am nonetheless connected to Virgin and can send and receive SMS and mobile data, so I suspect this is not an important detail.
And I'll just note that I got through to Customer Services within seconds of ringing them and got very good service, and the new SIM card was dispatched with next-day delivery.