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JaneV1ginSmith
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Virgin mobiles won't call Plusnet mobile numbers

WhatTheFrak?

074 number range is not recognised by Virgin so calls are blocked.

Plusnet and Virgin are both on EE.

This is not rocket science.

But all is cool. I've got my main man Tom Mockridge. on the case:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Subject: A Prime example of poor record keeping. Virgin numbers won't connect to Plusnet numbers....

Hi Tom.
I've a Virgin mobile 07914 ****** and I've just taken up service with Plusnet (formally Life mobile).
When I or any other virgin mobile customer rings me, the call is blocked."Calls to this number are barred"
This is happening for every virgin phone in the world, when used to phone Plusnet mobs.
My number begins 074 which is important for some totally made up reason.
 
Virgin & Plusnet are mobile virtual network operators (MVNO), both piggybacked onto the EE network.
Plusnet and Virgin are blaming each other.I don't care! I just want it to work!

This is down to poor record keeping in your IT dept.
Virgin Records was launched by Richard Branson, on the back of the success of Mike Oldfield's record,
Tubular bells. Virgin then went on to sell a huge number of
records in their Virgin record stores. With such
a history, I would expect Virgin Mobile to
be experts with records. Namely updating said records of another
MVNO who use the same gramophone, one owned by EE. {Though sadly the dog has long since passed away} 
 
Here are some links on your complaints forum, from other music enthusiasts unable to play their favourite 78's
down their Virgin mobile telephones, to their friends on Plusnet. Probably.
http://community.virginmedia.com/t5/Virgin-Mobile/calls-to-this-number-are-barred/m-p/3272053#M73413
https://community.virginmedia.com/t5/Virgin-Phone/0739-numbers/td-p/3014149
https://community.virginmedia.com/t5/Virgin-Mobile/Barred-Calls/m-p/3272116#M73420
https://community.giffgaff.com/t5/Help-Support/Unable-to-receive-calls-from-Virgin-phones-I-can-call-them/td-p/19677878
https://community.virginmedia.com/t5/Virgin-Mobile/Calls-to-this-number-are-barred/m-p/3274586
https://community.virginmedia.com/t5/Virgin-Mobile/Barred-Calls/m-p/3274190#M73557
http://community.virginmedia.com/t5/Virgin-Mobile/Barred-Calls/m-p/3274668
http://www.s21.com/lifemobile.htm?question=1
https://community.virginmedia.com/t5/Virgin-Mobile/Barred-Calls/td-p/3271209/page/2
http://community.virginmedia.com/t5/Virgin-Mobile/calls-to-this-number-are-barred/td-p/3272053/page/2

They can put a man on the moon, then use a network of transmitters across the earth, to phone him
and say "Gee Neil isn't space technology neat!" but those same folk at NASA can't get two mobile
phones on the same actual EE network to communicate...

I would appreciate you sorting out the records so I can receive calls from other Virgin mobile customers,
on my Plusnet number, for the express purpose of playing me Glenn Miller's greatest hits.Plus some speeches
by that fine young politician Mr Churchill:
"We shall phone them on our virgin mobiles, whatever the block may be,
we shall phone them on the beaches, we shall phone on the landing grounds, we shall phone in the fields and in
the streets, we shall phone in the hills; we shall never surrender ...to poor mobile signal coverage"
~ Inspiring words, I'm sure you will agree.

So there we are.
I would appreciate you enabling your EE network to allow phone calls to be placed to phones on Plusnets EE network.
Thank you in advance.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
I expect this will all be fixed by lunchtime,
you can all thank me later.  Smiley Wink

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Message 7 of 9
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Re: Virgin mobiles won't call Plusnet mobile numbers

This and the my account app working would be a nice end to the year.

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brownbloke
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Re: Virgin mobiles won't call Plusnet mobile numbers

Hey great post. Has it been fixed I wonder? 

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JaneV1ginSmith
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Re: Cylon Basestar ship interfering with mobile comms...

No.

Tom is busy test flying the new improved Virgin Galactic space plane.

cylon_virgin01

 

 

 

 

 

 

 

Humm....

At least Captain Kirks Nokia flip phone is still working...

433624_1277595197535_396_3001

 

 

 

 

 

 

 

 

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jamesofmerton
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Re: Virgin mobiles won't call Plusnet mobile numbers

A friend phoned up about this prefix the other day, they were told it may be some time before it is sorted. 

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Re: Virgin mobiles won't call Plusnet mobile numbers

There's a surprise.
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JaneV1ginSmith
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Message 6 of 9
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Re: Virgin mobiles won't call Plusnet mobile numbers

Virgin CEO's office advise me that call from Virgin mobile numbers to 074 number ranges are not being successfully connected.

The 074 number range is used for some Plusnet numbers, Giff Gaff, Lycra and wait for it...some Virgin mobile numbers too! Despite the message heard by Virgin customers "Calls to this number are blocked", the calls are not blocked. This is a major technical fault the Virgin engineers are working on. No time-scale for resolution is available, but a  large number of people are affected and Virgin is putting a lot of work, currently and over the last few weeks to resolve.

Basically it's a major problem, they are working behind the scenes to fix and it will be resolved ASAP and please bear with them.

So hopefully it will shortly be resolved.

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Re: Virgin mobiles won't call Plusnet mobile numbers

This and the my account app working would be a nice end to the year.
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JaneV1ginSmith
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Re: Virgin mobiles won't call Plusnet mobile numbers

I don't want to do his any more.

I wish I was dead.

I'm on the phone closing my virgin number

this will be my last post

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moopster69
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Message 9 of 9
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Re: Virgin mobiles won't call Plusnet mobile numbers

I'm having the same problem and a can't call me mum. Pull your finger out Virgin or I'm off.

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