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June11
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Virgin mobile

What is going on with virgin mobile??  I have been with them for many years and changed mobs regularly.  This time it has take me over 4 hours to get a package sorted and 3 attempts to set up voicemail!!  They never call back when they say they will and their complaints side of it is a joke. Get your act together or start losing customers

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Forum Team
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Re: Virgin mobile

Hi June11,

Welcome to the Community Forum. I'm sorry to hear that you have been experiencing problems when calling in to sort out issues with your mobile package and voicemail. We apologise for the inconvenience this has caused. If you raise a complaint with us, this should be assigned over to a member of our Complaints team, who will investigate the problem and contact you direct regarding this.

Please let us know if there's anything the Forum Team can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


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