Hi just spoke to 'Kim' via the helpline she cut my call. I would like VM to please pull the call log. This call was made at 00.20 on 10.08.2017. I asked to speak to a manager. She refused. Can someone at VM answer me here?
Spoke to ben at 23.35. Stated there is an error with virgin mobile being able to activate my roaming. Stated it "might" be fixed tomorrow morning but couldn't gaurantee. I also lodged a complaint about the call prior to Kim whim cut my call purposefully.
Ben told me to check tomorrow AM if still not working I'll call back again. Six days without service now.
VM support have not helped or repsponded to my me request for help and to call me and tell my why this is occuring either. I have sent my mobile number on a few ocassions and no communication.
I'm trying to call VM through their usual contact number and it seems their system is down so can't connect you. Does anyone in VM know why this is happening? I need an update as to why six days in I'm still unable to use my data roaming.
I managed to contact the call centre I spoke to david at 17:46. He stated there is an order raised with the 'back office' and is pending a resolution and that it will be complete and fixed within three hours.
I will call back at 20.50 to confirm this has been actioned.