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Downley
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Virgin mobile reception problem

Hello, first post here,

My wife and I both have Nexus 4 phones on Virgin mobile network. They have worked fine since we bought them and so did other phone before them. Then a few days ago, although the signal is strong, the reception is terrible. It is almost impossible to speak to anyone on the phones, either making or receiving a call. If we use the phones away from the house, half a mile or so they work ok.

It seems like a problem with the local transmitter or whatever it is. I think we are on the EE network and a search for local problems found nothing.

Any ideas on what I should do / call to try and sort this out. Post code is HP13

Ian

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Forum Team (Retired) Mat_H
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Re: Virgin mobile reception problem

HI Downley,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with the signal in your area. I want to get this all sorted for you.

 

So I can look into this for you, are you able to PM me your full postcode? You can do this by clicking on the image of my face and selecting the send me a message option on the right hand side.

 

Let me know once you've sent this over.


Thanks,

 

Mat


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Downley
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Re: Virgin mobile reception problem

Hi Mat, PM on it's way.

Thanks,

Ian
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