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jeanus4444
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Virgin mobile cockup

My husband has had his phone on a 2 year contract for £5 a month..Then a few months ago he was charged £20 a month. I might add he has a basic cheap phone without any internet. He has never had a monthly bill and we only noticed when I checked our bank account at how much he was paying. We have never been able to access his account to see what is going on. Last week I phoned Virgin every day to try and sort it and each time I was fobbed off with excuses. How the hell can we sort this mess out and get his money refunded if nobody will help us? Its a disgrace!

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Forum Team (Retired) Mat_H
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Re: Virgin mobile cockup

Hi Jeanus4444,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some billing issues. So we can look into this for you, I've sent you a PM detailing the next steps.

 

You can view this by clicking the purple envelope on the top right.

 

Thanks,

Mat


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jeanus4444
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Re: Virgin mobile cockup

Hi Mat...Did you sort my problem out?

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