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Ingelise
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Virgin media has been most unhelpful. I bought a SIM card for my iPad. First given the wrong ca

Virgin Media has been most unhelpful.  Bought a SIM card for my iPad in Newcastle shop.

returned home only to find they had sold me the wrong card.

back to newcastle where it took nearly 1 hour to change the card. 

Now find that they have set up 2 direct debit accounts so I am paying double for this.

Cant get this matter solved in the shop..

Have waited 36 min on the phone and then being cut off. I am sick and tired of Virgin media.

 

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Forum Team (Retired) Mat_H
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Re: Virgin media has been most unhelpful. I bought a SIM card for my iPad. First given the wron

Hi ignelise,

 

Welcome to the forums.

 

I'm really sorry that you're having some trouble with the sim card. Did you manage to get this all sorted in the end?

 

Let me know as soon as you can.


Thanks,


Mat


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Ingelise
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Re: Virgin media has been most unhelpful. I bought a SIM card for my iPad. First given the wron

Yes the card was changed. 

But Virgin Media set up 2 Direct Debits so I  have been charged twice.

 

it has taken hours and hours to get this sorted out and  I have written a proper letter of complaint . Following the advice of Offcom.

 

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Forum Team (Retired) Mat_H
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Re: Virgin media has been most unhelpful. I bought a SIM card for my iPad. First given the wron

Thanks for coming back to me ingelise,

 

Please let me know how you get on with this.

 

I'm here if you need anything at all.

 

Thanks,


Mat


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