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rishrshah
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Virgin Wifi Hotspots - SIM card not accepted

Hi,

I have recently joined Sim only Contract...

I have tried to setup the Virgin wifi app on my Samsung Galaxy Note 3 mobile, but everytime the auto setup gives me an error: Sim card not accepted. Please check your account'

Please can someone help resolving this?

Thanks in advance!

Regards

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teabag
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Re: Virgin Wifi Hotspots - SIM card not accepted

Quite often it can take a few days for new/transferred numbers too catch up fully on the Virgin system before the app will accept the new numbers.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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syorksdeano
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Re: Virgin Wifi Hotspots - SIM card not accepted

I've got exactly the same problem and I am still waiting for Virgin to sort it out.... Not bad considering I have reminded them since November
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rishrshah
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Re: Virgin Wifi Hotspots - SIM card not accepted

Hi,

I had called the call centre regarding this issue.  They sent me a new sim card.  After activating the new sim card and waiting for 4-5 hours, I was able to register properly to the wifi app. 

Everything got sorted within 2 days.

Hope this helps.

Regards

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