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Jonyow
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Message 1 of 22
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Virgin Wifi Hotspots - SIM card not accepted

Hi,

I recently joined Virgin Mobile on a Sim only contract.

I downloaded the Virgin Media Wifi app to get access to WiFi hotspots when I'm out and about.

When I try to set up Auto-connect I get:  "Sorry. Your SIM card is not accepted. Please check your account".

I'm using an iPhone 6S on iOS 10.2. I've tried restarting the phone and reinstalling the app but still get the same.

Any ideas?

Thanks

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eca
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Message 2 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Are there any solutions to this problem?

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Message 3 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Hi eca and Jonyow,

Sorry to hear you have been having trouble setting up the Virgin Media Wi-Fi app on your iPhones.

Could you remove any profiles you have installed in the iPhone that may still be present and then try;

  • Settings > General > Reset > Reset Network Settings

This will remove any network related settings and also any saved Wi-Fi networks but does not impact your personal data.

Let me know how you both get on.

Regards

Liam_T
Forum Team

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Jonyow
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Message 4 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Hi Liam,

Thanks for your message.

I've just tried your suggestion of:  

  • Settings > General > Reset > Reset Network Settings

However, I still get the same error as before with 'Error. Sorry. You SIM card is not accepted. Please check your account'.

Regards,

Jonathan

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Message 5 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Hi Jonyow,

Thanks for getting back to me.

I am going to send some further details through a PM so that I can have a closer look for you.

Regards

 

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know


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sazzlesmdazzles
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Message 6 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 6

I have tried resetting the network setting and I still have this issue.  Please can you help?

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Message 7 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 6

Hi sazzlesmdazzles,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with connecting to the Virgin Media WiFi app on your iPhone 6. Has this been sorted out for you since your post?

If you are still having a problem with this, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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PAP
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Message 8 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Same here. Galaxy S6
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Jonyow
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Message 9 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

I got it sorted out a few days after the original post.

Needed to PM one of the forum mods with my details and he passed it on to the tech team.

Also, tried calling the support line and used the help chat inside the app but both just kept going round in circles and got no where. So looks like a forum mod is your best bet.

Good luck!
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PAP
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Message 10 of 22
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Re: Virgin Wifi Hotspots - SIM card not accepted Apple iPhone 7+ same problem

Any progress in your case?
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