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ireneleeyip
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Virgin Wifi App "Your SIM card is not accepted"

Recently change from Pay as you go to a monthly direct debit,

download the Wifi App, but when I try to set up the Auto-connect

an error message show up "Your SIM card is not accepted"

my wife sign up the same day as I, but she have no issue connection the app

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Forum Team
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Re: Virgin Wifi App "Your SIM card is not accepted"

Hi ireneleeyip,

The WiFi app will take about 72 hours before it will work on a new pay monthly account. Sorry about the delay, this has to do with all the servers involved updating. Is this working for you now?

If you are still having problems, please let us know.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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ireneleeyip
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Re: Virgin Wifi App "Your SIM card is not accepted"

thanks for the reply

I just test it again, and the same error still shows up

it is about 1 week since I move to SIM only plan

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Re: Virgin Wifi App "Your SIM card is not accepted"

Hi ireneleeyip,

I'm sorry to hear that the Virgin WiFi app still isn't working for you. In order to look into this, I'll need to take more information from you first.

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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