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Registered: ‎18-05-2017
Message 1 of 5 (100 Views)

Virgin WiFi App SIM error

Hi there. I'm new to Virgin mobile, switched over today and all seems pretty sweet except for the Virgin wifi hotspot app! It tells me to switch off the Wifi to allow settings to be downloaded. The wheel turns around for awhile and it says "verifying" and then I keep getting an error message "Sorry. Your SIM card is not accepted please check your account"

I've tried it several different times today and in strong network areas with good 4G. It's a brand new shiny SIM from Virgin so what's the issue?

Any help greatly appreciated 👍


Iphone 7 Plus 128Gb Ram good strong 4G or 3G signal.
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Superuser
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Registered: ‎11-08-2009
Message 2 of 5 (154 Views)
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confirmed by yodaonacid
‎19-05-2017 09:59

Re: Virgin WiFi App SIM error

It does take a short time after SIM activation for Virgin Media WiFi to work. You should find either tomorrow or Saturday the setup will complete.
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I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Registered: ‎11-08-2009
Message 2 of 5 (155 Views)
Helpful Answer
confirmed by yodaonacid
‎19-05-2017 09:59

Re: Virgin WiFi App SIM error

It does take a short time after SIM activation for Virgin Media WiFi to work. You should find either tomorrow or Saturday the setup will complete.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Registered: ‎18-05-2017
Message 3 of 5 (79 Views)

Re: Virgin WiFi App SIM error

Ok thank you I'll sit tight and see how it goes
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Registered: ‎18-05-2017
Message 4 of 5 (70 Views)

Re: Virgin WiFi App SIM error

Thanks for the help. I can confirm that a day after switching over, the problem has rectified itself.

Perhaps a note to this likelihood with the installation instructions for the app might prevent further queries?
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Message 5 of 5 (23 Views)

Re: Virgin WiFi App SIM error

Thanks! I was just about to post this question too... my old number ported over today so hopefully the SIM error will be rectified tomorrow and i'll be able to get the WIFI app to work - will just have to hang tight a little bit longer

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