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Pest
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Virgin TV anywhere. Can't log in to service?

Just installed Virgin TV anywhere app on Samsung Galaxy Express Android version 4.1.2. The app doesen't recognise my Virgin log in details? Says one or other is incorrect. They are not.

Anyone able to help?

Cheers.

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Re: Virgin TV anywhere. Can't log in to service?

Hi Pest, 

 

Thanks for your post and apologies for the issues you are having logging in to the app. 

 

Just to make sure, are you able to log in to TV Anywhere via the web on a PC / Laptop here: anywhere.virginmedia.com

 

If so then double check your device isn't automatically turning any characters into capital letters as they are case sensitive. 

 

Another point is to make sure you are typing the details and not auto filling them in. 

 

Has this made any difference?

 

Let me know.

 

Thanks,

Kath_F
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Re: Virgin TV anywhere. Can't log in to service?

Hi, thanks for the reply.

 Yes I can log in to TV anywhere on every other device I use. I am watching Moto GP now on pc.

I have tried everything else you suggested and also uninstalled and re-installed the app 3 times. Bored now!

Cheers.

 

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Re: Virgin TV anywhere. Can't log in to service?

Hi Pest, 

 

Thanks for coming back to me here Smiley Happy

 

I'm sorry things still don't seem to be working on your Galaxy Express. 

 

As it's working on other devices I'm inclined to believe the issue is with your device itself. 

 

I'll be honest, I'm not sure what could be causing it other than auto filling the information or the auto capitalisation.

 

As the device is new, it may be worth speaking to the Manufacturer about this. 

 

I wonder if any of the Community are also having this issue. I'll leave the thread open for others to comment if they have this same issue on the same device. 

 

I'm glad things are working on other devices for you though. 

 

If you need anything further help, let me know.

 

Thanks,

Kath_F
Forum Team

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