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eagle0948
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Virgin Mobile

HI

My Virgin internet and house phone work fine but I have no service indicator on my Virgin mobile and cannot make or receive calls

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Superuser
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Message 5 of 7
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Re: Virgin Mobile

Hi,

your problem may be due to an area fault or maintenance.

To find out if there is a known issue you could call Virgin mobile customer services on 0345 6000 789 from your house phone.

Or it may just be a fault with your mobile.

Have you tried turning it off & on again? This should make it search for a network.
If the battery is removable you could try taking it out whilst the phone is turned on, then replace it & turn the phone back on, This will reboot the phone.

Are you able to go into the phone settings & manually select a network?

AlexKid :-)

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JakePasquill
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Message 2 of 7
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Re: Virgin Mobile

Has this just started or is it something that has been going on for a while?


---------

I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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eagle0948
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Re: Virgin Mobile

Just happened this morning as far as I know

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JakePasquill
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Message 4 of 7
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Re: Virgin Mobile

Pop aeroplane mode on for 30 seconds, then turn it back off and see if it grabs a signal.

If it doesn't, there may be a problem with the telephone mast in the area.


---------

I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Superuser
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Message 5 of 7
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Helpful Answer

Re: Virgin Mobile

Hi,

your problem may be due to an area fault or maintenance.

To find out if there is a known issue you could call Virgin mobile customer services on 0345 6000 789 from your house phone.

Or it may just be a fault with your mobile.

Have you tried turning it off & on again? This should make it search for a network.
If the battery is removable you could try taking it out whilst the phone is turned on, then replace it & turn the phone back on, This will reboot the phone.

Are you able to go into the phone settings & manually select a network?

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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eagle0948
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Message 6 of 7
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Re: Virgin Mobile

have phone virgin who say signal strength is poor and are looking into it thanks

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Forum Team (Retired) Mat_H
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Re: Virgin Mobile

Keep me posted with how you get on with this Eagle0948 Smiley Happy

 

Please let me know if you need anything at all from me.

 

Thanks,

Mat
 


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