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marty444
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Message 1 of 9
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Virgin Mobile web page error

hi.

Decided on monday to order a mobile phone from virgin.

First email told me expect delivery today "wednesday"

2cnd email says "technical glitch at our end." will be 24 hour delay but we will let you know in 24 hours.

Heard nothing in last 24 hours and everytime i try to log into Virgin mobile i get " oops something went wrong"

Is there something going on at mobile side of the company ?

Can i expect my phone or not?

Or should i just write it off as a no show.?

Not very good either way....no way to see or access anything virgin mobile.

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Superuser
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Message 2 of 9
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Re: Virgin Mobile web page error


marty444 wrote:

hi.

 

........

Is there something going on at mobile side of the company ?

Can i expect my phone or not?

 

Hi marty444,

unfortunately there are a lot of people who would like to know what's going on!

Take a look at this thread: technical glitch with new mobile phone order almost 100 posts!

You could try giving Virgin mobile customer services a call on 789 from a Virgin mobile if you already have one.

Or 0345 6000 789 from any other phone and see if they can tell you anything about your order.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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marty444
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Message 3 of 9
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Re: Virgin Mobile web page error

Not acceptable tbh.
Not the way to start a new contract so i will go else where.
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marty444
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Message 4 of 9
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Re: Virgin Mobile web page error

You send me a link to view other posts about same issue and tell me to phone in and ask.....come on now....if i wanted to phone to order a new mobile i wouldnt have used the web page.

And you ask for kudos points.

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Superuser
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Message 5 of 9
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Re: Virgin Mobile web page error


marty444 wrote:

You send me a link to view other posts about same issue and tell me to phone in and ask.....come on now....if i wanted to phone to order a new mobile i wouldnt have used the web page.

And you ask for kudos points.


Yeah - you're not going to be earning any sympathy with responses like that.

This is a community forum. Most of the people on here are customers just like you. If you want an immediate personal response from a Virgin employee, ring 789 and rant at them.

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marty444
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Message 6 of 9
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Re: Virgin Mobile web page error

It was not a rant....it was pointing out i didnt want to order a phone over the phone so why tell me to phone them.
And i didnt write to get sympathy...i wrote to point out the bad service which may be of interest to some other users.
Maybe wind your neck in.).........in a nice way.)
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marty444
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Message 7 of 9
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Re: Virgin Mobile web page error

So tell me then super user how allowing a person to actually pick their delivery date then get a mail telling them theres a glitch and wait for 24 hours ..and get nothing after 24 hours ...nothing after 48 hours.....tell me how that is good customer support....then tell me how giving me a link to see all the other complaints is helping me.

I am helping by showing the bad service in the first place.

Its like..thanks for nothing.

And what do you get for all your kudos...a free icecream...grow up maybe.

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Ramster
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Message 8 of 9
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Re: Virgin Mobile web page error

You're not going to get your phone mate. Been fhrough this myself. Its virgins way of saying NO. I called them they told me although i passed the credit check (which mine is 999 out of 1000) i was informed i only qualify for a £5 monthly sim. Which i declined. Virgin are just useless at customer service and useless at fulfilling orders. Try EE or vodafone. I passed the credit checks straight away with those., and this goes out to anyone who gets three emails and the old technical glitch excuse. Dont bother ringing up either. You get the sales team then some indian whose voice is so low. You can barely hear it, 

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marty444
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Message 9 of 9
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Re: Virgin Mobile web page error

Now that is helpfull advice.
Thank you .))
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