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Walter
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Message 1 of 6
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Virgin Mobile web account password forgotten

I forgot my password to my VM mobile phone online account.

I clicked on forgot password and it sent a text code to my VM mobile, that code did not work so I phoned VM mobile support and I spoke a agent, he sent a code to my VM mobile but when I gave him the code he said that is not recognised so he sent another code and once again he said that code was not recognised so he sent another code and I gave him that code and yet again he said that was not recognised!

He said call back after 24 hours and speak to an agent for yet another code, I think he was grasping at straws.

This is just going round in circles and getting no where!

If I go to the Virgin shop in Reading will they be able to sort my problem out?

A very unhappy Virgin Mobile customer.

I have VM land line, TV, Broad band

Walter

 

 

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AliH154
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Message 2 of 6
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Re: Virgin Mobile web account password forgotten

It's rubbish. I've not been able to access my account since they recently did the 'upgrades'.  Still can't, I've pretty much given up.  

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Walter
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Message 3 of 6
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Re: Virgin Mobile web account password forgotten

I called after 24 hours and spoke to a different agent who said that the pervious agent had deleted my account, he re-resisted me and now I have access to my account..

 

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Lurcherlover
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Message 4 of 6
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Re: Virgin Mobile web account password forgotten

Hi Walter,

Just to say if this happens again, the code is only 8 characters long. There is a full stop at the end of the code but this should be ignored.

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Lurcherlover
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Message 5 of 6
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Re: Virgin Mobile web account password forgotten

Hi AliH154,

Have you tried using the 'Forgotten your email address and password?' links to help you get access?

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Walter
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Message 6 of 6
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Re: Virgin Mobile web account password forgotten


Lurcherlover wrote:

Hi AliH154,

Have you tried using the 'Forgotten your email address and password?' links to help you get access?

Yes that was the first thing that I tried.

 

 


 

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