I have Big Talk on my PAYG virgin phone. Also have Virgin Broadband and Virgin Home Phone and before mobile upgrade always received two texts when I topped up. One to say minutes etc will be avaiable next month and other to say free virgin to virgin mobile calls would be available. Since upgrade not received second text and when check mobile account online and phone 789 to check tariff it is no longer mentioned. Tried phoning Virgin Mobile to ask about it andthey were not very helpful as they couldn't see the free extras I can see when I log in to my virgin account. I want to know whether I still have this freebie and if I have why haven't i received confirmation text following top up last month or cannot see it on my recent usage screen on mobile online account.