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MalcolmRoss
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Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

I received excessive charges on my Virgin Mobile due to Tesco Scam . Info from Virgin Call Centre was incorrect and does not solve the problem. They also refused to refund the charges. I have written to CEO of Tesco and will write to Richard Branson and the Ombudsman later today. 

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enlli
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing


MalcolmRoss wrote:

Thanks for info next question is are virgin mobile and virgin media the same company?


Virgin media is the parent company for Virgin Mobile.

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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Virgin Mobile was the first on the scene supplying cheap PAYG SIMS from Virgin Megastores.

Virgin Media really grew through a series of acquisitions, mainly cable TV companies

For some reason the two have never really been integrated fully. It seems, that despite its offerings it has never shaken its past and seems to operated as a small MNVO rather than a large one.

In October 2015 Virgin Media outlined its expansion plans and expenditure for the future. Little was made of Virgin Mobile, read into that what you may. 

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enlli
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Richard Branson has nothing to do with Virgin Mobile. If you want there real owners it is Liberty Global based in the USA

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MalcolmRoss
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Thanks for info next question is are virgin mobile and virgin media the same company?

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MalcolmRoss
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Thanks
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing


MalcolmRoss wrote:

Thanks for info next question is are virgin mobile and virgin media the same company?


Virgin media is the parent company for Virgin Mobile.

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MalcolmRoss
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Can you please tell me why Virgin Media operate separately from V Mobile ? It is frustrating to have to speak to 2 separate call centres.

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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Virgin Mobile was the first on the scene supplying cheap PAYG SIMS from Virgin Megastores.

Virgin Media really grew through a series of acquisitions, mainly cable TV companies

For some reason the two have never really been integrated fully. It seems, that despite its offerings it has never shaken its past and seems to operated as a small MNVO rather than a large one.

In October 2015 Virgin Media outlined its expansion plans and expenditure for the future. Little was made of Virgin Mobile, read into that what you may. 

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MalcolmRoss
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Re: Virgin Mobile lack of action on Illegal Fraudulent Mobile charges ex Tesco Marketing

Thanks for your helpful reply. 

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