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paperclip
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Virgin Mobile customer calls me thinking I'm retentions

After speaking to customer services earlier about a different issue I recently received a call from a customer telling me he was wanting to speak to retentions! why on earth did I receive the call? it seems strange that a Virgin Mobile customer was able to be put through to another normal Virgin Mobile customer can someone explain please?
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Forum Team
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Re: Virgin Mobile customer calls me thinking I'm retentions

Hi paperclip,

This is a strange one! I've never heard this happening before. There must've been a glitch with the system. 

I've reported this to be investigated. We apologise for any inconvenience this has caused.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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paperclip
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Re: Virgin Mobile customer calls me thinking I'm retentions

Thanks Terri_P

I thought it was strange too.
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Superuser
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Re: Virgin Mobile customer calls me thinking I'm retentions

the question is... Did you offer them a good deal and keep them a customer Smiley Happy