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jabba170
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Virgin Mobile are a total rip off

Guys just a hint if you ever need to send your phone away to get it repaired then I may suggest a few tips

you take photos of the damage - as I had to £78 to get my phone repaired and returned to me but the information and photo I was sent was not of my handset, I had a back light issue but virgin maintain that I had dropped my phone and smashed the side and brock off the power button, however this damage was not on the handset when I sent it to them. so photos of the damage are key.

also you are unable to speak with a person the only way to talk with them is through email or web chat.

 

so guys the moral of my story is don't every join Virgin Mobile as they are cowboys and rip off merchants.

 

good luck as I am now off the ombudsman to register a formal complaint/

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Forum Team (Retired) Mat_H
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Re: Virgin Mobile are a total rip off

Hi Jabba170,

 

Welcome to the forums Smiley Happy

 

I'm really sorry you've had some trouble with the repair process. I want to make sure that we get this all sorted for you. Can you let me know if you've spoke to our team regarding this?

 

We want to do all we can. Let me know if you need anything from me at all.

 

Thanks,

M

at

 


 


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Forum Team (Retired) Mat_H
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Re: Virgin Mobile are a total rip off

Hi Jabba170,

 

Do you have any updates for me regarding this?

 

I'll be more than happy to help in any way.


Thanks,

 

Mat


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