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syorksdeano
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Message 1 of 27
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Virgin Mobile app not working.

Is anyone elses mobile app not working?  Apparently it can't connect to the servers

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church1
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Message 2 of 27
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Re: Virgin Mobile app not working.

Mine too all I get is connection error. Not a clue how to fix it.

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jimbean
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Message 3 of 27
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Re: Virgin Mobile app not working.

mine too right pain it is
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Rhinobear
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Message 4 of 27
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Re: Virgin Mobile app not working.

Mine hasn't been working all week, no idea what's wrong, tried to re-install but same thing happened, problem with connection to server, I am a new customer so not happy at the moment

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Vim1965
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Message 5 of 27
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Re: Virgin Mobile app not working.

Mine is working

Based im north London using 4G

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Forum Team
Forum Team
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Message 6 of 27
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Re: Virgin Mobile app not working.

Hi syorksdeano

 

I'm sorry to hear you are having difficulties with your Virgin Mobile app, is it the My Account app that's not working for you?

 

We can certainly look into this for you but just to confirm, is your phone showing a mobile data connection when you go to use it? Depending on your package and the strength of your mobile data connection, this can show as 3G, H, H+ or a 4G symbol at the top of your phone's screen. You may not see it if you are on Wi-Fi.

 

Let me know and we'll get this looked into for you.

Dave


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johnstainthorpe
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Message 7 of 27
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Re: Virgin Mobile app not working.

Having the same problem for about 10 days now mobile my account app. Says whoops there is a problem cannot connect to servers. Tried uninstalling turned off and on data , tried wi-fi but nothing works. Checked the community site but no defin ate answers how to fix this. Am on 4G so expected better than this.

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k0lega
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Message 8 of 27
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Re: Virgin Mobile app not working.

When they are planing to fix the virgin mobile app? I have this connection error over 3 weeks already.

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Forum Team
Forum Team
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Message 9 of 27
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Re: Virgin Mobile app not working.

Hi All,

We've had notification that the issue with the My Account mobile app has been resolved. 

Please retry this and if it isn't working, uninstall and reinstall the app. If you are still unable to load the app, please let me know so that I can update our technicians.

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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johnstainthorpe
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Message 10 of 27
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Re: Virgin Mobile app not working.

NO still not working. Tried uninstalling it. called virgin last week about this. they say they didn`t know anything was wrong. Told me to log on my mobile account instead. What`s the point of having a app if they are not bothered about it, Bad state of affairs from Virgin.
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