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CamoAssassin00
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Message 1 of 16
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Virgin Mobile Your Account Registration Problem-We cannot find a matching address

I have been attempting to register my pay as you go number to a new Virgin Mobile Account. However, I come to a problem when it says:

"We cannot find a matching address

Based from our system we cannot find a matching address with the details you've entered.

Please check the details you've entered and try again."

Even though I clearly enter a valid UK postcode with the required space. Is there any solution to my issue?

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Superuser
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Message 2 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

Hi Camoassassin00,

are you using this link: Register

AlexKid :-)

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CamoAssassin00
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Message 3 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

Thanks for the suggestion, but I was unfortunately already using that registration link.

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Superuser
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Message 4 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

Hi CammoAssassin00,

perhaps you could call Virgin customer services on 789 (free call) to register and set up your online account.

AlexKid :-)

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CamoAssassin00
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Message 5 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

I do not believe that there is any option to do that.

And this really doesnt make any sense. Why cant it recognise a simple postcode?

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CamoAssassin00
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Message 6 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

In fact, just to test it out I tried some other valid postcodes and none seem to work.
I wonder whats going on there.
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Superuser
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Message 7 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

Hi CamoAssassin,

I have no idea why the online registration isn't working for you.

But if you call 789 from your Virgin Mobile "pay as you go" phone you will be presented with a series of options including:

"To register or update your details with us press 4"

AlexKid :-)

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CamoAssassin00
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Message 8 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

I must try that out when I can then.

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CamoAssassin00
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Message 9 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

But, is it an automated register service or through a call center operator?

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Superuser
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Message 10 of 16
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Re: Virgin Mobile Your Account Registration Problem-We cannot find a matching address

Hi CammoAssassin00,

you'll get through to a call centre (most likely in the Philippines) but they should be able to help you with this.

AlexKid :-)

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