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AdamPag
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Virgin Mobile Unable to pick up and repair

Hi 

I would like to know if anyone else has had the same issues. I report my phone as broken to Virgin mobile 4 weeks ago, which they said they would pick up and repair. After a week i phone again to say that due to a IT issue with they system my original request was stuck. so someone in IT would need to remove it and then they would raise a new ticket. now 4 weeks late and 10 Calls, 8 hours on the phone, three Complaint raised and 6 promise of a call back in 24 hours (which have not be fulfilled), I am still waiting for my broken phone to be picked up.

AdamPag

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J0hn
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Re: Virgin Mobile Unable to pick up and repair

Sorry Adam, all you can do is keep pestering them, it will get resolved, can't promise when
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AdamPag
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Re: Virgin Mobile Unable to pick up and repair

Thanks John

hopefully 

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Forum Team (Retired) BenD_H
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Re: Virgin Mobile Unable to pick up and repair

Hi AdamPag,

 

Many thanks for coming in and my apologies on the delay, 4 weeks is a long time and there's no denying that!

 

I would like to look into this and see what's going on, I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Take care and speak to you soon Smiley Happy

Ben


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