• 1
  • 0
  • 0
Just joined
Message 1 of 2
Flag for a moderator

Virgin Mobile USA to Virgin Media UK

I have a Samsung Galaxy S5 that I had with Virgin Mobile in the US. I am now living in the UK and would like to activate my existing phone for use with Virgin Media in the UK by purchasing a SIM only plan.


I understand that in order for my phone to work with another provider I need to unlock it. However, Virgin Mobile in the US say they will not unlock the S5. Will Virgin Media in the UK unlock the phone for me? If yes, how much will it cost and what is the general procedure?


Any other tips would be appreciated. Thanks.

0 Kudos
  • 4.44K
  • 139
  • 333
Message 2 of 2
Flag for a moderator

Re: Virgin Mobile USA to Virgin Media UK

Hi sammiehhjr,


Welcome to the communitySmiley Happy and thanks for posting your query with us.


We can only unlock mobiles which we originally supplied by us in the UK. Sorry we weren't able to be of any more assistance.


Let me know if there's anything else you need.


Take care.


Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

0 Kudos