I have 2 numbers with Virgin Mobile and without my knowledge one of them was suddenly changed to a 4G package. It appears to be at a reduced rate so that I would not be paying any extra than my original monthly payment. I had no idea whether I had also been moved from a 30 day rolling contract onto a 12 month contract or why it had been changed.
This sounds great but it has taken me a number of phone calls being transferred from one person to another. Two people told me I had received a call from Outbound Sales but I had definitely not. Besides, it appears the replacement sim was ordered at 07.28am so Outbound Sales wouldn't even have been working at that time. Finally someone has told me that all current customers are being moved over to 4G and that my second number will also be moved but she couldn't say when.
Is anyone actually able to confirm that all current Virgin mobile customers are being moved over to a 4G package at a reduced rate so they don't pay any more than their current tariff? Great if it is correct but I have been told so many things I don't know what to believe.
I don't want to seem ungrateful but just need clarification on whether the free upgrade is legit or whether someone has accessed my account without authorisation. This is because the first I heard of the account change was an email to say my new sim was on it's way. This then prompted me to access my account as I knew I had not ordered a new sim.
Sorry to reply with nothing useful however I think your thread also covers my issue. I'm currently on 30 day sim free with 3g only. I want to stay on 30 day only but upgrade to 4g and the support say it's not possible. Their 3g only is spamming my phone so I have to change it and don't really want to leave Virgin but may have no other choice. Any thoughts? Tom