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mikeleonard
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Virgin Mobile Rescue - old phone is blocked

Hi,

Went to charge my old Samsung Galaxy phone up,and when it charged it had a phone blocked message and to enter my pin ( forgot it ) tried Virgin and they can't help due to system problems.Virgin Mobile Rescue app was installed on my old phone,have been told that when the sim is removed,it locks the phone and is classed as lost or stolen.

 

Any ideas - Virgin phone shop ??

Thanks,

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Superuser
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Re: Virgin Mobile Rescue - old phone is blocked

Hi mikeleonard,

on this page here: http://www.newasurion.com/virgin

There is a phone number:
"If you have locked your phone unintentionally, please call us on 0345 030 3291 and we’ll help you get it sorted."

Perhaps they may help.

AlexKid :-)

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