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happynelly
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Virgin Mobile My Accounts app wont install

Hello

 

Just trying to install the Virgin Mobile My Accounts app on my HTC One, when I try to setup the app advises that:-

" No eligible devices for app install"

and when I select the drop down to list the None eligible device it tells that I have an EE HTC HTC One and that:-

"This item can not be installed on your devices county"

 

I am lost! does anyone have any ideas how to remove the EE HTC control and install the Virgin app I need

 

Thanks

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Forum Team (Retired) Mat_H
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Re: Virgin Mobile My Accounts app wont install

Hi Happynelly,

 

Welcome to the forums Smiley Happy

 

I'm sorry that you're unable to download the app from the Play Store. I want to get this all sorted for you.

 

Is the phone originally from us or is it an unlocked handset?

 

Let me know as soon as you can.


Thanks,


Mat


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happynelly
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Re: Virgin Mobile My Accounts app wont install

Yes the account was with T Mobile until it expired.

Does this mean that they have installed something I didn't want in my phone?

If so can I remove it?

 

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Superuser
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Re: Virgin Mobile My Accounts app wont install

You can access the same information that the 'My Account' app shows by going to http://m.virginmedia.com/account on your phone's browser.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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