Just trying to install the Virgin Mobile My Accounts app on my HTC One, when I try to setup the app advises that:-
" No eligible devices for app install"
and when I select the drop down to list the None eligible device it tells that I have an EE HTC HTC One and that:-
"This item can not be installed on your devices county"
I am lost! does anyone have any ideas how to remove the EE HTC control and install the Virgin app I need
Welcome to the forums
I'm sorry that you're unable to download the app from the Play Store. I want to get this all sorted for you.
Is the phone originally from us or is it an unlocked handset?
Let me know as soon as you can.
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Yes the account was with T Mobile until it expired.
Does this mean that they have installed something I didn't want in my phone?
If so can I remove it?
You can access the same information that the 'My Account' app shows by going to http://m.virginmedia.com/account on your phone's browser.