Some time ago I wanted to leave Virgin Mobile so I called and they persuaded me to stay with a very good offer. At the time I did ask how long the offer would last and they said "as long as you keep your number".
I've now received a letter that says that the discount is going to be cancelled next month.
I am not arguing too much with that - I had the discount more than a year ago and I kind of understand if it cannot go on forever.
But the letter I received is puzzling. It's very straightforward and it does not even mention the customer service number - only the website - to try and suggest I should get in touch to discuss the options. Instead, in bold, a number where I can send a text message to have the number DISCONNECTED.
It sounds like "we've got enough of you, get the hell out of here"!
I do not think I'm abusing the 'all you can eat' plan I was given. I seldom use my mobile, only the internet but probably no more than 2-3GB per month (top).
Also, my account says the discount is valid till 2037 - I'm wondering whether this is VM trying to see if I change my plan with something more expensive?
I've been with VM since 2011 (Broadband too since 2010). Then had to disconnect broadband as I moved in an area without VM. I also have a feeling that on their systems I'm not anymore a 'good' customer and the discount I was given was too much for my current situation.
Any ideas? I'm going to call VM next week anyway to see what they say.