Menu
Reply
  • 2
  • 0
  • 0
syboo1
Joining in
296 Views
Message 1 of 5
Flag for a moderator

Virgin Media Wifi "Your SIM card is not accepted

I have noticed this has been a problem for a number of people , when I try to log into the virgin WiFi app I get the error message Virgin Media WiFi "Your SIM card is not accepted

Unfortunately the solution appears to have been sent to individuals as a private message, any help would be greatly appreciated. 

0 Kudos
Reply
  • 209
  • 6
  • 19
Forum Team
Forum Team
263 Views
Message 2 of 5
Flag for a moderator

Re: Virgin Media Wifi "Your SIM card is not accepted

Hi syboo1,

Welcome to the community and thanks for posting.

Sorry to see you have had problems getting our Wi-Fi app up and running.

I can see an IT ticket has been raised since you have posted which will should resolve the issue shortly.

Keep us posted with how you get on Smiley Happy

Thanks

 

 

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 7.47K
  • 238
  • 534
Forum Team
Forum Team
229 Views
Message 3 of 5
Flag for a moderator

Re: Virgin Media Wifi "Your SIM card is not accepted

Hi syboo1,

We have received an update on the IT ticket stating that no fault has been found. I'd like to take more information on this problem if you are still unable to connect to the Virgin Media WiFi app.

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 7.47K
  • 238
  • 534
Forum Team
Forum Team
217 Views
Message 4 of 5
Flag for a moderator

Re: Virgin Media Wifi "Your SIM card is not accepted

Hi syboo1,

I haven't received a response from you regarding the problem you notified us of with the Virgin Media WiFi app on your mobile. Is this working for you now?

Please let us know.

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 1
  • 0
  • 0
Marcincin
Joining in
143 Views
Message 5 of 5
Flag for a moderator

Re: Virgin Media Wifi "Your SIM card is not accepted

Hello Terri_P,

i have the same problem with Virgin Media Wifi.

Please send me some Solutions about this case.

Regards

Marcin

0 Kudos
Reply