Can't log in using details given to order my new phone. Cant register for account as suggested solution. Says that there is a problem with my email address (but have numerous emails from VM with links to check my account etc).
I'm using iPad.
Have you tried the Self Help tools online that will find the registered email address for your mobile number.
I haven't but thanks, I'll have a look.
That doesn't work either
Thanks for posting
Sorry to hear you're still having issues with this. I want to make sure we want to get this sorted for you. Can you let me know if you get the same issues on a different device?
Let me know as soon as you can.
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Thanks Mat, and sorry. I should have updated my query as I have now managed to sort things out.
Just a little bit of patience and perseverance is all it took.
Glad to hear this is now all sorted Plankymill
Please let me know if you need anything at all.