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plankymill
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Virgin Media Mobile Account [ New ]

Can't log in using details given to order my new phone. Cant register for account as suggested solution. Says that there is a problem with my email address (but have numerous emails from VM with links to check my account etc).

I'm using iPad.

 

 

 

 

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Lurcherlover
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Re: Virgin Media Mobile Account [ New ]

Have you tried the Self Help tools online that will find the registered email address for your mobile number. 

https://mobile.virginmedia.com/ecare/forgottenUsername?execution=e5s1

 

 

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plankymill
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Re: Virgin Media Mobile Account [ New ]

I haven't but thanks, I'll have a look.

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plankymill
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Re: Virgin Media Mobile Account [ New ]

That doesn't work either 

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Forum Team (Retired) Mat_H
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Re: Virgin Media Mobile Account [ New ]

Hi Plankymill,

Thanks for posting Smiley Happy

Sorry to hear you're still having issues with this. I want to make sure we want to get this sorted for you. Can you let me know if you get the same issues on a different device?

Let me know as soon as you can.

Thanks,
Mat


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plankymill
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Re: Virgin Media Mobile Account [ New ]

Thanks Mat, and sorry. I should have updated my query as I have now managed to sort things out.

Just a little bit of patience and perseverance is all it took.

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Forum Team (Retired) Mat_H
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Re: Virgin Media Mobile Account [ New ]

Glad to hear this is now all sorted Plankymill Smiley Happy

 

Please let me know if you need anything at all.

 

Thanks,

Mat


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