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church1
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Message 1 of 15
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Virgin Media App

I downloaded the virgin media app on my mobile  but it will not open. All I get is Authentication required. Help needed.

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teabag
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Message 2 of 15
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Re: Virgin Media App

You'll need to turn WiFi off on the phone and be connected to mobile data the first time you open the app, it should work on WiFi afterwards OK.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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church1
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Message 3 of 15
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Re: Virgin Media App

Have tried that all I get is Connection Error.

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teabag
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Message 4 of 15
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Re: Virgin Media App

Only other thing I can think of, is that you are suffering from the same problem as this poster :-(
http://community.virginmedia.com/t5/Virgin-Mobile/Virgin-Mobile-app-not-working/m-p/3306761#U3306761

It's working fine for me through
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team
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Message 5 of 15
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Re: Virgin Media App

Hi church1,

Thanks for taking the time to post regarding your issue with the Virgin Media Wi-Fi app.

Can I ask what make and model device you are using?

As @teabag correctly suggested turning on mobile data, can you confirm that without a Wi-Fi connection that your mobile data is actually working?

Let us know how you get on.

Thanks

 

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know


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church1
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Message 6 of 15
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Re: Virgin Media App

Hi I am using a LG L50 SPORTY. All I get when trying to use Mobil data is Connection error. pressing access point names I get  NO APNs.

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teabag
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Message 7 of 15
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Re: Virgin Media App

The APN settings should have downloaded automatically, but as they haven't you will need to add it manually.

Settings and instructions
http://www.geeksquad.co.uk/articles/virgin-apn-settings

Once they are in and data is working, you should be ok with the app.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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church1
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Message 8 of 15
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Re: Virgin Media App

Hi when I press  access point names all that comes is No APNs. There is no menu button to set up apns . 

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teabag
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Message 9 of 15
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Re: Virgin Media App

There should be a circle with a + sign inside it, top right - next to the 3 dots ?
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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church1
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Message 10 of 15
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Re: Virgin Media App

No circle no 3 dots  nothing at all.Have tried swiping from left to right but no menu. 

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