I rang this week as I am thinking of going to another provider, I explained that 3g coverage was bad in my area. They assured me 4g was coming 1st October. Sadly it did not arrive and the online help/chat said a mistake had been made it will be in a few months.
I do not know any other company that are so messed up behind the scenes that you can't get a straight answer.
Virgin have been indicating to Tech News journalists for MONTHS that 4G was coming this October. Their forward planning for its introduction was clearly CRAP. Much like their Customer Service. If I wasn't a home fibre-optic broadband/landline customer getting a mobile discount, I wouldn't even choose Virgin Mobile.
Thanks for your posts on the Community Forum. I appreciate that there's been a great deal of speculation about when 4G will be available on Virgin Mobile and that it's disappointing that there hasn't been any news on this yet.
We haven't been given confirmation on when this will be available, however we do have plans to launch this in the future, so watch this space.
If we receive any updates on this, we'll be posting on the Forum about it as soon as we hear more news on this.
Virgin Media Forum Team
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