Menu
Reply
  • 69
  • 4
  • 8
rodbrown1949
Dialled in
511 Views
Message 1 of 5
Flag for a moderator

Viewing / downloading my mobile bill

I received an email saying my mobile bill was ready! When I go to access it though, I get the following page presented and cannot even view the bill, even though I am logged on to my mobile account! Can you help?

Error page presentedError page presented


Helpful Answers
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
922 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Viewing / downloading my mobile bill

Hi rodbrown1949,

I think that this is a problem Virgin are having at the moment : www.virginmobile.com is poorly

Hopefully will be sorted soon.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
923 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Viewing / downloading my mobile bill

Hi rodbrown1949,

I think that this is a problem Virgin are having at the moment : www.virginmobile.com is poorly

Hopefully will be sorted soon.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 69
  • 4
  • 8
rodbrown1949
Dialled in
453 Views
Message 3 of 5
Flag for a moderator

Re: Viewing / downloading my mobile bill

Thanks for the quick response AlexKId! Any idea when it will be fixed?

0 Kudos
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
421 Views
Message 4 of 5
Flag for a moderator

Re: Viewing / downloading my mobile bill

Hi rodbrown1949,

sorry, I don't work for Virgin and have no more information.

I can only refer you to this post by Virgin forum team member Kath_F:
http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/site-still-down/m-p/3067769#M4083

Regards,

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 4.88K
  • 215
  • 440
Forum Team
Forum Team
249 Views
Message 5 of 5
Flag for a moderator

Re: Viewing / downloading my mobile bill

Hi rodbrown1949,

 

Thanks for bringing this to my attention. So sorry about you being unable to view or download your mobile bill.

 

As AlexKid mentioned, we've had one or two issues with our site recently. I've just checked my personal account and I'm now able to view my bills fine. I'm hoping everything is okay your end now.

 

Please let me know if you have any further issues.

 

Thanks


Rich
Forum Team