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emy_h15
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Very Frustrated

I have had my Virgin mobile for 12 days. It has had no network coverage for 12 days. I am having my number swapped from O2, a process I was told would take 24hrs, not 12+ days.

I am very annoyed as I am a new customer, I chose you because I have other Virgin services and I can not regret my decision more at this point. I have been on the phone to you 3 times and no one can tell me when this will fixed. Some of your representatives have been quite rude in fact.

Can someone please give me an eta. I am not willing to spend another 35mins on hold.

Thank you

 

 

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enlli
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Re: Very Frustrated

I'm afraid this is mainly a customer driven forum, although team members do come on from time to time.

Have you no phone at all or is it that your number has not ported?

Judging by posts on here Virgin do seem to have ongoing porting problems

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emy_h15
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Re: Very Frustrated

I am guessing the number has not been ported. My phone is showing that there is no sim.

 

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enlli
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Re: Very Frustrated

Wondering if your sim has been activated.

Have you set up a Virgin account by their Web page

Then try this 

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Forum Team
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Re: Very Frustrated

Hi emy_h15

Welcome to the community.

I'm really sorry to hear about the issues you're having with the service.

As the handset is reporting 'No SIM' it's more likely there's a fault with the SIM or handset itself as oppose to the porting process.

Did the SIM work okay before you started the port?

Is this a new SIM and phone purchased from Virgin Media or a phone you had already?

Have you checked the phone is unlocked to work with SIMs from other networks?

Have you been able to test the Virgin Mobile SIM in any other devices?

Could you let me know how you get on?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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