I started getting a message on my galaxy s5 the other day saying "account action required", when I tried to sign in to google it kept telling me that because my login was associated with virgin media I had to sign in through the VM page. Every time I tried to do this I got an error message "requested page is invalid" and got the broken robot image.
After a bit of googling somebody advised me to remove my google account then re-add it to my phone. I have since done that and now when I try to add my google account again it redirects me to the VM login page then when I login I get the same "requested page is invalid". I can't seem to get the account back on my phone and now have lost the names of most of my contacts.
Was it a bad idea to sign up to google using my VM webmail login or something?
BTW I have a virgin account for internet and for mobile. I can't understand how all of a sudden there is a problem with google play, i have setup another account away from VM but would like to at least retrieve my contacts.
I've just found this on the VM website. Again I get to the step where it asks me to login and after diverting to the VM website I get requested page invalid. I just want to get my contacts back, its so annoying. Any help would be appreciated!!
Resolve Google Account conflict message by using an alternate email address
Google have recently made some changes to the way people sign into their services. As a result, you can no longer use your Virgin Media email address as the user name to sign into their services.
Our email addresses are those that end in virginmedia.com, ntlworld.com,virgin.net and blueyonder.co.uk.
To change the email address you use to sign in to Google to an alternative one, follow the instructions below.
Sorry to hear you've been having problems with your Google sign in, not sure why this should suddenly be an issue as it was about a year about a year or so ago that Google updated their mail platform with the result that you could no longer sign in using Virgin Media details.
If you continue to have any sign in problems you'll need to contact Google support directly about this sorry.