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VM Wi Fi cant auto-connect

Just downloaded the VM wi-fi app. trying to register with auto-connect. keep getting error message when trying to verify "your PAYG account isnt eligible" must be registed at virgin mobile - I am. & have topped up £5 min. I pay £5 a month by DD. help!

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: VM Wi Fi cant auto-connect

Hi Hissett,


Thank you for coming in and posting your message, welcome back Smiley Happy


I would love to help here and when this sort of issue happens, it's a bit confusing. I have tried to look into this and I have been able to locate an account but would need some further information, including security questions so I can help you. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy


All the best and speak to you soon.


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