Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you haven't received your new SIM card. Has this been delivered since you last posted?
If you haven't received the new SIM, please let me know and I will look into this for you. I'll need to verify your details first, so I'll send you a private message requesting further information. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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