I recommended my son to have a Virgin Mobile and clearly no good deed goes unpunished! Now I am mad as hell.
Through my online account management I ordered an £8 per month SIM only for him, Direct Debit package.
FIRST VIRGIN MISTAKE
SIM duly arrived and number swapped but account set up for his number as PAYG by DD! Noticed yesterday. What follows is unbelievable!
4pm April 15. Son calls Customer Services. Explains incorrect package. Operator, quite rightly arranges full credit of excessive PAYG charges and transfer to the package ordered. BUT INCREDIBLY CHANGES THE PACKAGE OF MY NUMBER FROM £8 SIM ONLY PACKAGE TO PAYG FOR NO REASON!!!!!!!!!!!!!!
4:45PM. I get a text to say my voicemail number has changed - fine, so I save it. Then I get a message to say my account is now PAYG. What the.....
4:49pm. I call VMobCS, go through all the usual verification, explain my package has changed without my say so. Get put on hold and then CUT OFF!!!!!!!!!!
4:57pm. Try to call son only to get an auto message 'You have no credit to make this call'!!!!!!! *%$+*&!!!!!!!
Call VMobCS again. Go through the same nonsense, get put on hold.... GET CUT OFF AGAIN!!!!!!!!!
5:05pm. Call VMobCS AGAIN. Go through same idiocy but tell the advisor NOT to put me on hold - he transfers me instead. AT LAST the one Virgin employee that talks and acts sensibly.
He arranges for me to speak to Sales and I have to order a SIM only £8 package all over again. Advisor will sort the account when that is done. Adds credit to my phone so I can use it in the meantime. Spoke to Sales - not the brightest spark but I have hope.
7:14pm. Finally spoke to son. Confirmed my number was not any part of his conversation at the start of all this nonsense.
I looked at the online info and found all my historic invoices are not on there any more - now I am REALLY MAD.
7:25pm. Call VMobCS again to have my changes given utmost priority. Spoke to another under-achiever who left me on hold for 25 minutes without coming back.
NOW I WANT TO DO PHYSICAL HARM TO SOMEONE. Hung up and TRIED AGAIN.
8:10pm. CALLED AGAIN. Spoke to another of the ilk who wouldn't put me through to a manager as 'he is on a managerial call'. I THEN GAVE UP. Quite willing to commit a mass murder.
IT IS NOW 24 HOURS SINCE THIS STARTED WITH NO RESOLUTION AT ALL. It only took 45 minutes to completely screw up my mobile account and they can't rectify their mistake inside a whole day.
I have been a Virgin Media customer since they took over from NTL - TV, Broadband, Landline... and a Mobile customer for some years.
Where is that number for Sky/BT/Fastnet etc., etc.
I don't have a personal message yet. The account is in a half way sort out and I don't know where I am with it. I don't see any historic invoices which is a real issue as I am self-employed and it is tax return time.