As someone who has had my holiday ruined because i could hardly receive or make important phone calls due to having problems with a VIRGIN mobile number, i can see why my family has gladly walked away from Virgin.
Please sort out your WHILE ABROAD deals because, please forgive my bluntness but they're pathetic!
I'm really sorry that you've had some issues with roaming. Can you let me know what you'd like to see in terms of abroad offers? The EU based roaming charges have now changed which means customers will be charged less.