Menu
Reply
  • 9
  • 0
  • 0
AlexE
Joining in
306 Views
Message 1 of 7
Flag for a moderator

Using phone in USA

I have a S6 and have turned my mobile data so I use WiFi only. Unfortunately this t h end will not allow me to use WiFi. I have turned phone off and on again and used the online help return off mobile data but can't turn roaming off which I do not need.

Last year I just turned the mobile dataoff and it worked fine on my face plus.

Can anyone help please as I need to keep in touch with family using WiFi - thanks

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
277 Views
Message 2 of 7
Flag for a moderator

Re: Using phone in USA

Hi AlexE,

Thanks for posting Smiley Happy

I'm really sorry that you've had some issues with connecting the phone to Wi-Fi. I want to help get this sorted for you.

Can you let me know if this happens with just one wireless network or several?


Let me know as soon as you can.

 

Looking forward to hearing from you Smiley Happy

Thanks,

Mat

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 9
  • 0
  • 0
AlexE
Joining in
268 Views
Message 3 of 7
Flag for a moderator

Re: Using phone in USA

I have no problem connecting to various WiFi networks using my tablet as we are travelling. In previous trips using a Galaxy ace plus I just switched my mobile data off and it worked fine with no huge charges but this time with S6 and roaming I have incurred large charges which I a m unhappy with. I have switched roaming off and cannot use WiFi even though I have successfully connected
0 Kudos
  • 9
  • 0
  • 0
AlexE
Joining in
250 Views
Message 4 of 7
Flag for a moderator

Re: Using phone in USA

I have today spoken to the virgin mobile team by telephone without success.
I can access WiFi using my tablet so know this isn't the problem. I was advised to switch Roaming and mobile data off which I had already done. I was also advised to Backup and reset which I have done and then switch off the phone for 5 minutes this I have done 3 times without any change only that when I switch on again mobile data is switched.

I have noticed when clicking on backup and reset I am not convinced n iced that it is working as the box that I click does not change
I have also received emails that I have used my data up -and do I require more.

Can you please assist urgently
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
220 Views
Message 5 of 7
Flag for a moderator

Re: Using phone in USA

Hi AlexE,


Thanks for your reply. I've never seen this before as Wi-Fi is completely seperate from roaming.

 

Is data roaming enabled in the phone? Try and turn this on to see if this works?

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 9
  • 0
  • 0
AlexE
Joining in
207 Views
Message 6 of 7
Flag for a moderator

Re: Using phone in USA

After having phone switched off for 2 days ( I was really fed up by this time) I switched on and it seemed to right itself. I checked that mobile data and roaming was switched off and all seems fine. Just so fed up it took so long to get sorted. WiFi is working fine

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
173 Views
Message 7 of 7
Flag for a moderator

Re: Using phone in USA

Glad to hear that this is all sorted AlexE Smiley Happy


Please let me know if you need anything at all.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos