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joanmaguire
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Using mobile abroad

I have come away without switching on my roaming. Can get on line using WiFi but cannot make calls or turn on 3g. Tried to contact virgin but they want me to turn on 3g. Website useless no obvious way to contact them,  can anybody help please!!!!!!!!!

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Superuser
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Re: Using mobile abroad

Hi joanmaguire,

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" needs to be set to ON & "International call barring" needs to be set to OFF

 

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 

After changing the settings, allow time for your account to update then reboot your phone.
(Virgin advise that this update may take upto 24 or longer from abroad to come into effect).

I recommend periodically turning the phone off/on to see if it finds and selects a network.

You may have to go into the phone's settings and do a manual search for network.

 Also check that roaming is enabled on the handset itself.

 

If you can borrow a phone to call Virgin Mobile. Their UK support line number is: +447953 967 967 they will be able to set this up for you.

 

Here is a useful help page from Virgin: Taking your mobile abroad

 

AlexKid :-)

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joanmaguire
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Re: Using mobile abroad

Thank you sooooo much, it worked a treat.
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