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stevenasher
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Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attachments

Couldn't set up blueyonder email account on nokia 930 so accessing it via internet link on my home screen instead. Now I can't open any attachments and when composing emails very strange things happen with the cursor. Set up gmail no problem, but blueyonder is my main account. Any advice?

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Forum Team (Retired) Mat_H
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi Stevenasher,

 

Thanks for your post Smiley Happy

 

Can you tell me how you're accessing the webmail on your phone?

 

I'll do all I can to get this all sorted.

 

Let me know as soon as you can.

 

Thanks,


Mat


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stevenasher
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi Mat

 

sorry to take so long to respond. I have had no luck setting up my virgin blueyonder email despite various attempts and despite setting up gmail without problem. I just tried again and the account loads but without any folders and then it never updates or syncs. Unless I change the settings so that emails 'from anytime' are uploaded. Then it starts loading emails from 4 years ago .... and never ever completes.

 

SO I went to my blueyonder log in page via Google and then pinned that to my home screen. This works, but of course I don't get notifications, I just have to check it every now and then. Also, as I explained above, I cannot open any attachments, and sometimes vey strange things happen when I am typing an email.

 

Your advice is appreciated.

 

Steve

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Message 4 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi Steve,

 

Thanks for coming back to me Smiley Happy


Sorry to hear you're still having trouble with the email settings.

 

When you try and set this up, do the settings match up with the settings here?

 

Let me know as soon as you can.

 

Thanks,


Mat


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stevenasher
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Mat

 

these are the settings that have loaded automatically:

 

pop3.blueyonder.co.uk:995:1

 

smtp.blueyonder.co.uk:465:1

 

Outgoing server authentication, same username and password for sending email, require SSL or incoming, and ougoing, - all ticked.

 

These are the only advanced settings. Is it significant that :1 has been added?

 

Thanks

 

Steve

 

 

 

 

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turbine
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Message 6 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...


stevenasher wrote:

Mat

 

these are the settings that have loaded automatically:

 

pop3.blueyonder.co.uk:995:1

 

smtp.blueyonder.co.uk:465:1

 

Outgoing server authentication, same username and password for sending email, require SSL or incoming, and ougoing, - all ticked.

 

These are the only advanced settings. Is it significant that :1 has been added?

 

Thanks

 

Steve

 

 

 

 


Those are the settings I have on my L925 and they work fine here.

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Message 7 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi Stevenasher,

 

Thanks for coming back to me Smiley Happy

 

Are you able to use the Imap settings instead?

 

We'll see if this makes a difference.

 

Thanks,

 

Mat
 


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geoff1962
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Message 8 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi stevenasher
I had a similar problem with my 920 . What worked for me was not using the downloaded settings but manually add another account with virgin settings, also use imap to stop the phone deleting emails.
Hope this helps
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Message 9 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Thanks for the further advice on this Geoff1962 Smiley Happy

 

Let's hope this helps with Steves fault.

 

Mat


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stevenasher
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Message 10 of 22
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Re: Using blueyonder via webmail on nokia 930, only way I could access it. Now I can't open attac...

Hi Geoff

 

Thanks for your message

 

So to be clear - you mean use the same text and numbers in the advanced settings but delete the ones that come up automatically and simply add them in manually?

 

Steve

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