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37eeyore
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Using Telcel in Mexico

I've taken my I-phone 3g to Mexico but I'm having trouble using it. I checked with Virgin that it would work here and told them when I was traveling. When I arrived I got a text from Telcel welcoming me and telling me the rates for using my phone. I have tried sending texts but they fail to send. When I try and make call I get someone speaking in Spanish and then it hangs up. I haven't been charged for any of this. What am I doing Wrong?

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Superuser
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Re: Using Telcel in Mexico

Hi 37eeyore,

 

log into your account > click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" should be set to ON & check that "International call barring" is set to OFF

If this is your problem make the change. Allow time for your account to update then reboot your phone by turning it off & on again.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Message 2 of 4
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Re: Using Telcel in Mexico

Hi 37eeyore,

 

log into your account > click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" should be set to ON & check that "International call barring" is set to OFF

If this is your problem make the change. Allow time for your account to update then reboot your phone by turning it off & on again.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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37eeyore
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Re: Using Telcel in Mexico

Thanks. I remembered to turn off voicemail and data roaming but didn't even know I had international call barring on. Just managed to send a text so that was definitely what it was.
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Superuser
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Re: Using Telcel in Mexico

Pleased you're sorted Smiley Happy

AlexKid ;-)

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