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V10LET
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Using EU travel pass

When I buy an EU travel pass (250mb for £5) to use the web abroad, do I also use my web allowance as in the UK, or is it all covered by the pass?

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Superuser
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Re: Using EU travel pass

Hi V10LET,

 

if you purchase a travel pass, you will use the allowance from that pass whilst abroad in the EU.

(You might not have any data allowance but you could still purchase a data travel pass for use abroad).

 

AlexKid :-)

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V10LET
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Re: Using EU travel pass

Thanks - I used several passes during 2 weeks in France at the beginning of July - when I got home I had used up my entire data allowance (which I never do normally) and was charged at a rate of £2 a day regardless of how much I used, for the remaining 2 weeks of the month.

 

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Superuser
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Re: Using EU travel pass

Hi V10LET,

 

you need to contact Virgin Mobile customer services (free) on 789 from your mobile to sort this out and request a refund.

 

AlexKid :-)

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Forum Team (Retired) BenD_H
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Re: Using EU travel pass

Hi V10LET,

 

Welcome into the Community Smiley Happy

 

Thank you for your message, I hope that you have been enjoying your holiday. I would like to mention AlexKid is correct and that have you been able to call in?

 

I would say that with the data pack being used, it should't be affecting your bill unless you had an update on your apps for example and had possible run out of data for that day?

 

Stay in touch.

Ben


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