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Wellswood
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Urgent roaming help required.

On holiday in France but unable to make any outgoing calls or texts. Rang Virgin before departing to confirm roaming switched on and phone would work as normal while here, and to purchase data roaming package. Was told everything OK, but might have to turn phone off /on, remove/ replace sim card on arrival - all done no joy. Am using MotoG - checked every setting I can find, all seems good.
Desperately need to call home in UK - anyone from Virgin listening who can help?
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Andydd68
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Re: Urgent roaming help required.

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Moderator
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Re: Urgent roaming help required.

Hi Wellswood,

 

Welcome to the communitySmiley Happy

 

Sorry to here your having difficulties roaming in France.

 

I'd like to help you get this sorted.

 

It sounds as though you've given a few things a try already which is great. I've provided a link here to a roaming post with a few instructions on some things you can check online. 

 

Let me know how this goes and just get back to me if you need further assistance.

 

Take care.

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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