For three weeks I have been trying to upgrade my mobile to a Lumia 640. I am a PAYG customer and went through my account to use my £10 reward and submitted the order on three separate occasions but the final page through up an error.
I tried by phone to buy one but the sales team were more interested in selling me a monthly package. Also they did not have the authority to use any reward I had in my account.
In desperation I went to a store as listed on the VM website. The "store" was one person in the middle of a public shopping mall only dealing with broadband and TV packages.
One more attempt on line provided a contact with an on-line agent, so I asked to be put in contact with a UK customer service person. She gave me an email address email@example.com who would be able to process my order. My email was returned - "we no longer use this address".
Please advise how I can upgrade my phone complete with a new micro sim containing my current tarif details and using the £10 reward in my account. Please don't ask me to phone the sales team unless you can guarantee a named person who has the authority to conduct such a sale.
You still have not answered or acknowledged that the website does not work. The sales team I spoke to did not have the authority to access my account in order to apply my £10 reward. It appears I may have to purchase a new phone with another supplier, how do I go about getting a micro sim from Virgin Mobile for it?