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barry21
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Upgraded to a new phone today on the phone but still waiting for email

The person said that they would send an email I had to reply to before 6:45pm and the phone would arrive tomorrow but I havent recieved the email yet to reply to it. Do they normally take this long, its been 5 hours.

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Superuser
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Re: Upgraded to a new phone today on the phone but still waiting for email

try your spam folder - would not be the first time VM spam filter had stopped a mail from VM Smiley Surprised

____________________

Tony
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barry21
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Re: Upgraded to a new phone today on the phone but still waiting for email

email(3 emails for me to sign the agreement) finally came at 8pm on Friday, I done it within 5 minutes and have heard nothing since?

 

How long does it usually take to be confirmed or whatever happens next?

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ChrisM_OK
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Re: Upgraded to a new phone today on the phone but still waiting for email

You should get an e-mail to confirm that your phone has been despatched and is on its way.... if all goes well.  When I did this towards the end of February 2015, there was a glitch in the system and the instruction to the warehouse to send my phone did not get through.  I had to phone the next day (when calls were being answered within 5 minutes.... those were the days!) for VM to investigate and sort the issue out.  Unfortunately as I found out later the contract had been screwed up too, with me being charged on the old contract as well as the new, but hopefully that has now been resolved.

 

So, look out for an e-mail confirming that your new phone is on its way

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barry21
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Re: Upgraded to a new phone today on the phone but still waiting for email

Looks like I will have to call them as on the "My orders" bit of the Virgin Mobile website it says...

 

Order placed
In store 17/04/2015 12:50:30
Status
Dispatched  

Dispatched to Yodel for delivery

Track order:
Yodel reference XXXXXXXXX  
View Yodel delivery status
Track order:
Yodel reference XXXXXXXXX  
View Yodel delivery status
Yodel delivery estimate:
April
18th
18th Apr 2015 9am-7pm  
 
Says dispatched when its probably not and delivery estimate was 3 days ago.
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