Upgraded to a new phone today on the phone but still waiting for email
The person said that they would send an email I had to reply to before 6:45pm and the phone would arrive tomorrow but I havent recieved the email yet to reply to it. Do they normally take this long, its been 5 hours.
Re: Upgraded to a new phone today on the phone but still waiting for email
You should get an e-mail to confirm that your phone has been despatched and is on its way.... if all goes well. When I did this towards the end of February 2015, there was a glitch in the system and the instruction to the warehouse to send my phone did not get through. I had to phone the next day (when calls were being answered within 5 minutes.... those were the days!) for VM to investigate and sort the issue out. Unfortunately as I found out later the contract had been screwed up too, with me being charged on the old contract as well as the new, but hopefully that has now been resolved.
So, look out for an e-mail confirming that your new phone is on its way