I have upgraded my phone and received my new one today (yay!) however my old sim card won't fit in it and there doesn't seem to be a new one with the phone. Does anyone know if a new sim will be sent automatically or do I need to request one?
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first, are you sure that your present SIM isn't one of the 3 in 1 "push out to size” type that you can make to the size you want?
If not, you'll need to give the Virgin mobile team a call on 789 or 0345 6000 789 from any other phone.
Tell that your upgrade phone uses a different size & request a new SIM of the correct size.
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