Menu
Reply
  • 1
  • 0
  • 0
kaff-m
Just joined
147 Views
Message 1 of 2
Flag for a moderator

Upgraded phone - do i get a new sim?

Hi,

I have upgraded my phone and received my new one today (yay!) however my old sim card won't fit in it and there doesn't seem to be a new one with the phone.  Does anyone know if a new sim will be sent automatically or do I need to request one?

Thanks

0 Kudos

Helpful Answers
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
268 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Upgraded phone - do i get a new sim?

Hi kaff-m,

first, are you sure that your present SIM isn't one of the 3 in 1 "push out to size” type that you can make to the size you want?

If not, you'll need to give the Virgin mobile team a call on 789 or 0345 6000 789 from any other phone.

Tell that your upgrade phone uses a different size & request a new SIM of the correct size.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
269 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Upgraded phone - do i get a new sim?

Hi kaff-m,

first, are you sure that your present SIM isn't one of the 3 in 1 "push out to size” type that you can make to the size you want?

If not, you'll need to give the Virgin mobile team a call on 789 or 0345 6000 789 from any other phone.

Tell that your upgrade phone uses a different size & request a new SIM of the correct size.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.