Upgraded 26/09/2015. delivery of phone agreed for 28/09/2015. Not delivered. No info given. Virgin are responsible for delivery, not their courier, Customer service not interested.
Thanks for posting
I'm really sorry that you've not received any info on your new phone. I want to get this sorted for you. Can you let me know what the team on the phone said when you called?
Let me know as soon as you can.
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Have you heard any more of the delivery of your handset?
Please let me know if you have any further questions